WHAT IS MY ACCOUNT?
The “My Account” section helps you with all your questions about your account, or problems using our website.
Go through our helpful FAQ articles which can help you navigate through the buddyshark.com website to your account, to view your orders and even to update your account details; such as your password and so on. We're sure that you'll be able to find the answer you're looking for.
If you have already searched the FAQ section and haven't found the answer you're looking for, you are welcome to contact our dedicated Customer Service Team. You can contact us or send an email to us (email response time may take up to 1-2 business days), and one of our Team Members will be there at your service to assist you.
It allows you to:
It is convenient for a registered member to make orders and access some features of the website.
Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.
In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.
At Buddy Shark we accept several payment methods. You can complete your purchase with PayPal, Visa, MasterCard, or Maestro, American Express.
All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, Buddy Shark will not fulfill your order
Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.
Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, we are happy to receive your confirmation email.
Please kindly log in to your account, and click My Orders
In “my orders”, you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)
The status of “confirmed (order received) ” means you have successfully completed the payment, and your order is confirmed by Buddy Shark. Under this circumstance you could change your order details or cancel your order if you would like to.
The status of “dispatching” means your order is in dispatch. At this stage,changing or canceling the request is invalid.
The status of “shipped” means your order is dispatched from our warehouse to the shipping address provided by you.
If you want to change or cancel your order, please contact us at email@example.com within 8 hours after receiving your order confirmation. Cancellation request after the given time will not be accepted.
The dispatch (or handling) time is the number of business days taken by Buddy Shark to fulfill the order after receipt of your cleared payment. Buddy Shark estimated dispatch time is 3-7 business days. Once the goods shipped, you will receive an email having details regarding shipping confirmation, tracking number and delivery time is available.
Orders are shipped from our warehouses in United States (California, Utah) and Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages and is shipped according which is nearest to your postage address.
You can check everything about Shipping & Handling fees and methods here.
It depends on the shipping method you choose. Some kinds of shipping methods don’t provide tracking service.
Once your order shipped out, we will send you a shipping confirmation email that includes your reference or tracking number and tracking link which help you track your package. Alternatively you also can find the tracking number and tracking link under My Orders section.
Please note that the reference number is merely a serial number that cannot be used to track your package online, only tracking number works.
For those shipping confirmation doesn’t contain a reference/tracking number, please check your mailbox. Once the shipping company provides the tracking number, we will send it to you as soon as possible.
At Buddy Shark, Products shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately Buddy Shark has no control over these charges, nor can we estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.
If you have received your item and there seems to be something wrong with it and want to claim a return or refund, the "Returns & Refunds Information" section will help you started in the right direction.
We always take care in selecting high quality and trusted goods when we offer them for sale on our Buddy Shark website, however, sometimes things don't quite go according to plan.
If there is anything wrong with the item you received, we suggest you to send us message here or send us direct email at firstname.lastname@example.org
If you are not satisfied with the item and want to request a refund. Firstly, please check the Return Policies to ensure if the return is applicable for your order.
Secondly, you have to claim your refund within 8 days from the delivery date.
Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At Buddy Shark , we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.
If you have received an item that you did not order or somebody else's order entirely, please contact us as soon as possible.
To help our Customer Service to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.
Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.
If you are certain that an item is missing from your order, please contact our Customer Service as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or give you a replacement.
If the item you receive is damaged or defective during shipping, you are eligible for a replacement or refund within 7 business days.
Please contact Customer service and be ready to provide photos or operating videos clearly showing the problem with the item as soon as possible.
Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact Customer Service as soon as possible.
In most cases, we will refund your money within 4-7 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order.
Buddy Shark hopes you will be satisfied with every purchase you make. But if you want to return an item, return must be prearranged and authorized by Customer Service, please find the details here.