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Returns and Refunds

Refunds 
Refund is possible under an agreement and it is at a maximum of 80% of the order placed excluding the shipping costs. This covers the administrative and other necessary costs for an order, as well as shipping costs for free shipping items. 

Missing items 
We will resend the item to you if it is lost during delivery or it does not arrive in 60 days. Please contact us in this case. 

Order Cancellations

Unfortunately we only accept cancellation within 24 hours from the time you placed your order, after 24 hours all order are sent out to Airport Hubs for shipment.  

Returns
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at support@buddyshark.com with details/photos of the product and the defect. Exchange or returns more than 14 days will not be accepted. Thank you

We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund 80% of the purchase price, using the original method of payment.